A woman was charged more than $1,000 for a Subway sandwich, leaving her cash-strapped and struggling to afford groceries — and still hasn’t gotten a refund from the sandwich chain.
Letitia Bishop visited a Subway located in the Thorntons gas station in Columbus, Ohio, last month, where she ordered three sandwiches for herself and her family.
Bishop’s debit card was charged a staggering $1,021.50 for the order — including $1,010 for a single sandwich — according to the receipt, which was obtained by WSYC ABC 6’s “On Your Side.”
The standard price of a footlong sandwich at the chain typically ranges between $6.50 and $12.
After picking up her sandwiches and leaving the Ohio Subway location, Bishop noticed the hefty charge, according to ABC 6, and went back into the the establishment to address staff, who said she needed to contact Subway’s corporate office.
However, “there’s no phone number that leads to a live person,” Bishop told the outlet, noting that in the nearly two months since she was ripped off by the company, she hasn’t been able to get ahold of anyone who can help.
Bishop has also attempted to raise the issue with her bank, but to no avail. It wasn’t immediately clear which bank Bishop’s debit card is affiliated with.
“I’m just trying to make ends meet at this point,” Bishop told ABC 6.
She said she’s been “stressed” and “overwhelmed” by the charge. “I couldn’t get groceries at one point because my account was negative,” Bishop added, according to ABC 6.
Bishop also said that she later returned to the Subway store, only to realize that it had shuttered.
According to Subway’s website, the Thornton Oil location in question, at 4600 Winchester Pike, is temporarily closed.
Representatives for Subway did not immediately respond to The Post’s request for comment.
Lee Anne Lanigan, the director of consumer relations and investigations at the Better Business Bureau, assured that Bishop has other options.
Lanigan said that the superfluous charge could be considered theft, meaning Bishop could file a police report.
“She could take that to her bank and say, ‘Here’s my receipt, and here’s where you gave them a thousand dollars. If you can’t make this right for me I’m willing to file a fraud affidavit,’” Lanigan told ABC 6.
“Another route is she can use the resources we have here at the Better Business Bureau, our dispute resolution process. She could file a complaint with the Cromwell Connecticut Business Bureau, where Subway is an accredited business, which they pledge to respond to any complaints brought to their attention,” she added.
Lanigan noted that the best way to shop is with a credit card, which offers better protections on purchases and in instances like these.
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